MRAD MEDIA

Data deletion

Three ways to have your data deleted. All are free, none require a reason, and each one results in the same outcome: your account, connected assets, tokens and campaign data are removed from our systems.

This page is the User Data Deletion Instructions URL registered for MRAD Media's Meta apps. Last reviewed 15 November 2026.

  1. Remove the app in Meta (automatic)

    In Facebook, go to Settings & privacy → Settings → Apps and websites (or, for a business, Business Settings → Integrations → Connected apps), find MRAD Ads Console or MRAD Insights and choose Remove. Meta sends us a signed deletion request; we delete your data within 30 days and give you a confirmation code and a status URL in Meta's own dialog.

  2. Delete from inside the app

    Signed in, open Account → Disconnect and delete. You will be asked to confirm; the deletion starts immediately and you receive a confirmation code by email.

  3. Email us

    Write to info@mradmedia.com with the subject "Data deletion request" from the email address linked to your account, or name the business and ad account IDs you connected. We confirm within five business days and complete deletion within 30 days.

What gets deleted

  • Your user profile (name, email, platform user ID) and login records.
  • Connected business, ad account, Page and pixel identifiers.
  • All access tokens; we also notify the platform where its API supports token revocation.
  • Campaign objects, settings and drafts cached from your accounts.
  • Audit-log entries that identify you, which are pseudonymised rather than removed where a legal retention duty applies (tax and accounting records, up to 10 years in Italy).

Aggregated statistics that cannot identify you or your business are kept. Backups are rotated within 30 days, after which no copy remains.

Checking the status of a request

Every deletion request receives a confirmation code. Open https://app.mradmedia.com/meta/deletion-status?code=YOUR-CODE to see whether the request is pending or complete, or reply to the confirmation email.

For developers and reviewers

Our Meta apps implement the Data Deletion Request callback at https://app.mradmedia.com/meta/data-deletion. It verifies the signed_request with the app secret, enqueues deletion for the given user ID, and responds with a JSON object containing url (the status page above) and confirmation_code, as Meta's documentation requires.